Jobs

Senior Business Analyst (Ecommerce) – Remote - £65k-£85k

The Opportunity
We are working with a leading digital organisation to appoint a Senior Business Analyst with strong ecommerce experience. This is a fully remote opportunity where you will play a key role in shaping and delivering complex digital solutions, working at the intersection of business, technology, and customer experience.

This role is ideal for someone who thrives in discovery led environments, enjoys leading workshops, and can confidently translate complex requirements into clear, actionable deliverables. You’ll work closely with UX, design, and engineering teams to ensure solutions are aligned, scalable, and commercially effective.

Key Responsibilities

1. Lead Discovery & Requirements Gathering
Facilitate workshops and stakeholder sessions to uncover, challenge, and define business and technical requirements across e-commerce platforms.

2. Translate Requirements into Clear Documentation
Produce high-quality artefacts including BRDs, user stories, process flows, and functional specifications with clear acceptance criteria.

3. Own End-to-End Requirements Lifecycle
Manage requirements from initial elicitation through to delivery, ensuring traceability, clarity, and alignment throughout.

4. Collaborate Across Teams
Act as the bridge between business stakeholders, UX/design, and development teams – simplifying technical concepts for non-technical audiences.

5. Analyse & Optimise Business Processes
Document ‘as-is’ and ‘to-be’ processes, identifying opportunities for efficiency, innovation, and improved customer experience.

6. Support Delivery & Testing
Work closely with developers and QA teams to support build, test script creation, UAT, and successful product delivery.

7. Drive Stakeholder Engagement & Alignment
Manage expectations, define scope, and ensure clear, concise communication across all levels of the organisation.

8. Contribute to Continuous Improvement
Introduce best practices, improve processes, and mentor junior team members where appropriate.

We need you to have

• Proven experience as a Senior Business Analyst within ecommerce environments
• Strong experience running discovery workshops and stakeholder sessions
• Experience working closely with UX, design, and development teams
• Hands-on experience with tools such as JIRA and Confluence
• Solid understanding of web technologies and digital platforms
• Experience with platforms such as SFCC, Adobe Commerce, or SAP Commerce (highly desirable)
• Strong documentation skills across user stories, process mapping, and functional specs
• Ability to manage complex, multi system dependencies

Key Skills & Attributes

• Excellent stakeholder management and communication skills
• Strong analytical and problem solving mindset
• Ability to prioritise and manage multiple workstreams in a fast paced environment
• Commercial awareness and focus on delivering value
• Self starter with the confidence to lead and challenge where needed
• Detail oriented with the ability to “read between the lines”

What the role offers

• Fully remote working (candidates must be based in the UK)
• Opportunity to work on large scale, high impact ecommerce programmes
• Collaborative environment with strong design and product focus
• Highly competitive salary package with flexibility to align with expectations
• Chance to influence strategy, delivery, and best practice

If you are a Business Analyst who enjoys leading from the front, driving clarity in complexity, and delivering impactful ecommerce solutions, this is a fantastic opportunity to step into a senior, high visibility role.

Apply now to find out more.